Refund and cancellation policy
Last updated: 22 July 2026
Free evaluation
The DeviceLab Evaluation plan is free and does not require payment, so there is no purchase to refund.
Paid subscriptions
Paid subscriptions are opening soon. No payment is collected merely by creating an account or selecting a plan. When paid activation becomes available, checkout will present the billing term, renewal, cancellation, correction, and refund terms before purchase.
Separately agreed services
Optional expert services are ordered only through an accepted written scope or order. That agreement states the payment schedule, start conditions, customer dependencies, cancellation terms, review period, and remedies. A contact form submission does not create an order or payment obligation.
Material delivery issue
If a paid deliverable is missing or materially differs from the accepted scope, notify us within the review period in the order form. We will first seek to correct or complete the agreed work. If we cannot provide the materially agreed deliverable, the refund, credit, termination, or other remedy in the signed agreement will apply.
How to request help
Email hello@synthworx.com or use the Q-Forge contact form and identify the order or engagement reference. Do not include payment credentials, private keys, firmware, or confidential engineering artifacts.